Answers to the questions we hear most often — from check-in to pet policy. What's not covered here, we'll answer personally within the hour.
Arrival is seamless and self-service. By the day of arrival at the latest, you receive all practical information by e-mail: access codes, the address, parking instructions and a short briefing on the property.
You can arrive at your own pace — no waiting for a meeting, no fixed arrival slot. For questions during your stay, we remain available 24/7 by phone and WhatsApp.
Check-in is possible Monday to Friday, from 4 p.m. Arrivals on Saturday or Sunday are not possible.
Check-out is possible any day of the week, by 10 a.m. at the latest. On Sunday, departure may be extended to 6 p.m.
The minimum length of stay depends on the season:
Arrivals always take place on a weekday (Monday to Friday). Departure is possible on any day of the week. For specific requests — for example a two-week stay or a private event — you can contact us directly.
You book directly via our website, through one of the individual property pages. You are taken to our booking system, choose dates and pay online by credit card or bank transfer.
For tailored stays, longer periods (weekly or monthly) or specific requests, you can also contact us directly.
All prices on our website are VAT included (12% on short-term rentals).
In the booking system you see — before you confirm — a full line-by-line overview: nightly rate, final cleaning, bed linen & towels, and the local tourist tax.
Not included in the price: the security deposit (pre-authorisation, see below) and optional services such as private chef, grocery delivery, transfers or massages.
For the rental payment: Visa, Mastercard, American Express, Bancontact, iDEAL and SEPA transfer — processed via Stripe.
For the security deposit (pre-authorisation): Visa or Mastercard — processed via Swikly, without actually charging your card.
Both payments run through a secure environment (PCI-DSS certified).
For all properties we work with a credit card deposit. This is done by pre-authorisation on your credit card, arranged before arrival — no cash needed on the day, and the amount is not actually charged unless damage is identified upon departure.
The exact procedure is sent to you after confirmation of your booking.
By default we apply a flexible cancellation policy to all our properties: cancel free of charge up to 14 days before arrival with a full refund. If you prefer a lower rate, you can enter the discount code LOCK10 at booking for a 10% discount — this rate is then non-cancellable and non-refundable.
Full conditions are in our cancellation policy.
In all properties pets are not allowed by default. On request we look at each situation individually — let us know at booking and we will come back to you quickly.
All properties are 100% non-smoking inside. Smoking is allowed on the terrace or balcony, with respect for odours and neighbours. If smoking inside is identified, additional cleaning costs will be charged.
Villa Picasso: underground garage for four cars, plus outdoor parking for another four cars.
Flat Monet: double underground garage in the building, plus paid street parking nearby.
Casa Miro: private garage box at the rear of the building (Pastoor Dequidtstraat), plus paid street parking nearby.
All properties are connected to fibre with speeds of 500 Mbps or more. Suitable for video calls, streaming and remote work.
Bed linen, bath towels and kitchen towels are provided for the number of guests in your booking. Beach towels can be delivered on request.
Hairdryers are provided in Casa Miro and Flat Monet. In Villa Picasso no hairdryer is provided — please bring your own. An iron is not provided in any of the properties. Each property has a drying rack for your laundry.
In all our properties you sort waste into 4 fractions: residual waste, PMC, paper & cardboard and glass.
Casa Miro (De Panne): before departure you take the waste yourself to the nearest Drop&Go sorting point of the municipality (Koningsplein or Keesjedreef). Open 24/7. Residual waste is paid by bank card via the QR code on the container (approx. €0.20/kg). PMC, paper/cardboard and glass are free.
Villa Picasso (Oostduinkerke): before departure you take the waste yourself to the Milieupunt Fabiolaplein (open 7/7). Residual waste by bank card at the container. Other fractions free.
Flat Monet (De Panne): you deposit the sorted waste in the waste room in the basement of the building. The building management handles further collection.
The exact addresses and instructions are in your Guest Guide. Waste that is not disposed of correctly will be collected afterwards by our cleaning partner and the actual costs will be deducted from your security deposit (Art. 11bis Terms & Conditions).
Not by default. For stays of seven nights or more we can arrange a mid-week refresh on request (linen change + light tidy-up), at additional cost.
On request, we arrange whatever you would like sorted before or during your stay:
Breakfast on arrival · Reservations at the chefs we know well · Bike rental and delivery to your door · Private chef for one or more evenings · Airport transfers · Summer beach spot with towels and parasols · In-home wellness massage.
Just ask us at booking, or during your stay.
Let us know at least 72 hours before the desired date. We work with a trusted pool of chefs who cook both classic (French/Belgian) and contemporary, with respect for seasonal coastal products.
Indicative price: €90 — 180 per person, excluding drinks. Tailored to the number of guests and the desired menu.
A simple welcome pack for the kitchen and coffee/tea is included as standard — a starter supply of coffee, tea, milk, sugar, basic kitchen items and dish products so you can get going right away.
A more extensive shopping list (fresh bread, local products, wine, fruit) can be arranged at additional cost — request at least 48 hours before arrival.
All three properties are family-friendly, each with its own character:
Villa Picasso has a family room with two double beds and two built-in children's beds, a table-football in the garage, and generous outdoor space.
Flat Monet is suited to smaller families, with a sofa-bed in the living area and the sea a two-minute walk away.
Casa Miro is the ideal choice for large families or multiple families together: seven bedrooms (including one with a bunk bed), a jacuzzi on the rooftop terrace, and a separate billiard room. Sleeps up to twelve.
For specific needs (high chair, stair gate, etc.) you can contact us in advance — we will see what we can do.
Villa Picasso is regularly used for private events, small corporate meetings (max. 20 people) and editorial photoshoots.
Casa Miro is particularly well suited to family gatherings, birthdays or group stays with several families (up to 12 guests).
Contact us directly for a tailored quote.
Call or WhatsApp +32 479 36 11 04. We are available 24/7 during your stay and will make sure the issue is resolved as quickly as possible.