Last update: 1 January 2026
These general terms and conditions ("Terms") apply to any agreement between Lux Living BV and the guest concerning the short to medium-term rental of one of its properties. By confirming a reservation, the guest fully accepts these Terms without reservation.
Lux Living BV
Company / VAT number: BE 0892.176.702 — full identification available via the Belgian Crossroads Bank for Enterprises
Correspondence: by e-mail or phone
E-mail: info@luxliving.be
Phone: +32 479 36 11 04
Hereinafter "Lux Living" or "the host".
These Terms apply to all reservations, offers, and agreements between Lux Living and the guest, as well as to any ancillary services that Lux Living provides on request (concierge, private chef, transfers, etc.).
Deviations from these Terms are valid only with the prior written acceptance of Lux Living. The guest's own terms, if any, are expressly rejected.
4.1. Reservations are made via the online booking system on www.luxliving.be, by e-mail, or by phone. All rates and availability published by Lux Living are subject to errors and interim changes.
4.2. The agreement comes into effect at the moment Lux Living confirms the reservation in writing (by e-mail) and full payment of the stay has been received, unless a partial payment has been agreed.
4.3. By making a reservation, the guest declares:
4.4. Providing inaccurate information to obtain a reservation is prohibited. Lux Living reserves the right to refuse or cancel a reservation if it suspects that inaccurate information has been provided or that the reservation is being made for purposes contrary to these Terms.
Pursuant to Article VI.53, 12° of the Belgian Code of Economic Law, the statutory right of withdrawal does not apply to contracts for the provision of accommodation services other than for residential purposes, transport, car rental, catering, and leisure services, where the contract provides for a specific date or period of performance.
The guest expressly acknowledges that, by confirming the reservation, he/she waives any right of withdrawal after the conclusion of the agreement.
6.1. Published rates are expressed in euros (€), inclusive of VAT, and include as standard:
6.2. The following are not included:
6.3. Full payment for the stay is due at the time of reservation, unless otherwise agreed in writing. Payments are processed via secure payment providers. Lux Living does not store full card details.
6.4. In the event of late payment, Lux Living reserves the right to cancel the reservation automatically, without prior notice.
The full cancellation policy is set out separately and is available on this page. The cancellation policy in force at the time of reservation forms an integral part of the agreement.
Requests to change booking dates, the number of guests, or the property will be accommodated where possible, subject to availability and approval by Lux Living. Any price differences remain fully payable by the guest.
8.1. Lux Living rents its properties only in fixed blocks:
8.2. Arrival is possible on Monday or Friday from 16:00.
8.3. Departure must take place:
8.4. No later than the day of arrival, the guest will receive by e-mail all practical information: access codes, address, parking instructions, and house rules. Arrival is self-service — Lux Living is not physically present at check-in, but remains available 24/7 by phone or WhatsApp during the stay.
8.5. Delay in arrival or early departure does not entitle the guest to any refund or reduction of the stay amount.
9.1. For both properties, a security deposit is required by means of a credit card pre-authorisation. The amount is communicated to the guest before arrival, depending on the type of property and the duration of the stay.
9.2. The pre-authorisation must be activated by the guest before arrival. The amount is "blocked" on the card but is not actually charged, unless damage, missing items, or additional costs are identified upon departure.
9.3. If the security deposit is not activated in time, Lux Living reserves the right to refuse access to the property without refund.
9.4. Should the damage exceed the amount of the deposit, the guest remains jointly and severally liable for the full remaining amount (see Article 12).
10.1. The maximum number of persons permitted (adults + children, regardless of age) per property is:
10.2. It is prohibited to allow more persons to stay or sleep at the property than stated in the reservation. Any breach entitles Lux Living to terminate the stay with immediate effect, without refund, and to recover any additional damage and cleaning costs from the guest.
10.3. The property may not be used to host visitors who were not reported in the reservation, unless Lux Living has given prior written approval.
11.1. The guest undertakes to use the property as a prudent and reasonable person, in accordance with its intended purpose, and with respect for the neighbours, the property itself, the furniture, the sanitary facilities, and the equipment.
11.2. The following are expressly prohibited:
11.3. The full house rules are sent together with the access codes. The guest undertakes to read and observe these.
11.4. In the event of a serious breach of these house rules, Lux Living reserves the right to terminate the stay with immediate effect, without refund and without prejudice to any claim for damages.
12.1. The guest is jointly, severally, and without limitation liable for any damage to the property, furniture, equipment, garden, terrace, balcony, or common areas caused during the stay by:
12.2. Damage must be reported to Lux Living immediately and no later than before check-out. Failure to report damage qualifies as gross negligence and may give rise to additional damages.
12.3. Lux Living conducts an inspection at or after each departure. Identified damage is documented photographically and invoiced on the basis of actual repair or replacement costs, plus the cost of any administrative handling.
12.4. Damage exceeding the deposit amount remains fully payable by the guest, on first demand.
12.5. Guests are strongly advised to hold their own travel and/or liability insurance covering damage to the rented property.
13.1. Lux Living undertakes to make the property available in good condition, in accordance with the description and the published photographs.
13.2. Lux Living can under no circumstances be held liable for:
13.3. In any case where Lux Living's liability is established, its liability is expressly limited to the amount of the invoiced rental price for the stay concerned, or to the intervention of its liability insurer, if higher.
14.1. Force majeure means any event that prevents the full or partial performance of the agreement, that occurs beyond the will of either party, that cannot be attributed to that party, and that could not reasonably be foreseen or prevented.
14.2. Force majeure includes, among others: fire, water damage, technical defects that render the property uninhabitable, natural disasters, pandemics and related governmental measures, war, terrorism, strikes, blockades, and power or internet outages lasting more than 24 hours.
14.3. In the event of force majeure on the side of Lux Living that makes the stay impossible, the guest may choose between:
14.4. Lux Living cannot in that case be held liable for additional costs such as transport, alternative accommodation, or loss of holiday time.
14.5. Force majeure on the side of the guest is governed by the cancellation policy. Personal circumstances (illness, bereavement, separation, etc.) are not accepted as grounds for free cancellation; the guest is advised to take out cancellation insurance.
15.1. Lux Living reserves the right to terminate the agreement with immediate effect, without prior notice and without refund, in the following cases:
15.2. In such cases, the guest must immediately vacate the property upon first request. The deposit will not be refunded, and any additional damage and costs remain payable.
16.1. Any complaints about the property or service must be reported immediately and no later than during the stay — by phone or WhatsApp — to give Lux Living the opportunity to remedy. Complaints reported only after departure can no longer be processed.
16.2. Written complaints must be addressed within fourteen (14) days of departure to info@luxliving.be, with a detailed description and any supporting evidence.
17.1. The parties undertake to seek an amicable resolution of any dispute first.
17.2. If an amicable solution cannot be reached, the guest, as a consumer, may turn to:
17.3. Notwithstanding the above, the Belgian courts retain jurisdiction for the final resolution of disputes, in accordance with Article 22.
18.1. All content on Lux Living's website — photographs, videos, texts, designs, logos — is the property of Lux Living or its partners and is protected by copyright. Use, reproduction, or distribution without prior written permission is prohibited.
18.2. Guests may take photographs or videos during their stay for strictly private use. Commercial or public sharing of interior images (on social media, blogs, professional channels) is permitted only with prior written consent.
18.3. Certain design items, artworks, and architectural elements in our properties are subject to copyright or licensing. The guest undertakes not to make reproductions or derivative works without prior consent.
The guest's personal data is processed in accordance with our privacy policy and the General Data Protection Regulation (GDPR). By confirming a reservation, the guest acknowledges having read this policy.
Lux Living reserves the right to amend these Terms at any time. The version that applies is the one in force at the time of confirming the reservation. Changes are published on the website with the date of the last update.
If any provision of these Terms is declared null or unenforceable by a competent court, the remaining provisions shall remain in full force. The invalid provision shall be deemed replaced by a valid provision that comes as close as possible to the original intent of the parties.
22.1. These Terms and all agreements between Lux Living and the guest are governed exclusively by Belgian law.
22.2. Any dispute that cannot be resolved amicably falls under the exclusive jurisdiction of the courts of the West Flanders judicial district, division of Veurne, without prejudice to mandatory consumer protection provisions that refer the consumer to the court of his/her place of residence.
These Terms were drafted in Dutch. Translations into English or French are provided for information only. In case of substantive discrepancy, the Dutch version prevails.
Questions about these Terms? Get in touch via info@luxliving.be or +32 479 36 11 04.